"While on my second maternity leave, I was travelling from Dollis Hill to Crouch End to visit a friend for lunch. After 2 changes and 3 tubes I got to Finsbury Park only to find me, the toddler and the baby in the pram at the bottom of 3 flights of stairs. My heart sank. As it was lunchtime, the station was quiet and I wasn’t too happy to see 2 hooded young men loping down the stairs but as they got to bottom they asked if they could help by taking the pram leaving me to carry the toddler. They carried it up the 3 flights safely and even missed their train to do so! I always think of them when people use the term ‘hoodie’ as a generic term for violent youth because their kindness made my day and challenged my lazy assumptions."